Terms and Conditions

CANCELLATION POLICY

Due to the exclusive service that we provide to our clients, all cancellations and/or reservations changes can harm our business. Therefore, all other cancellations and/or reservation changes made less than 48 hours prior to the confirmed date and time of the booking for any reason whatsoever, we the exception of proof in writing of a positive Covid 19 test result, will result in the ​loss of the payment in full. We do thank you for your understanding.

DIVING AS A CERTIFIED DIVER

All certified divers must show proof of certification. This is required to dive as a certified diver, if you forget to bring it with you we will do our best to look you up on line, however failure to be able to prove certification will result in you not being able to dive as a certified diver and forfeiture of your payment in full.

PADI INSTRUCTION

You are required to complete a Medical and liability release, if you have any medical conditions or our on prescription medication. You should download the form for your doctor to complete and approve that you are fit and able to dive.

ONCE PADI INSTRUCTION HAS BEGUN

Due to allocation of instructors, should you fail to show up for an appointment or request a change of date and/or time less than 48 hrs prior to the confirmed date and/or time for any part of your PADI instruction, we reserve the right to charge an additional $400.00 USD rescheduling fee per person additionally to the cost of the course.

USE OF CAMERAS

It is both a PADI and RTSC (Recreational Scuba Training Council) standard not to allow students or the instructors conducting a PADI Discover Scuba, PADI Scuba Diver or PADI Open Water course to use any form of camera equipment; including hands-free cameras like “GoPro” while diving, as your safety is the primary concern. Certified divers however may use camera equipment if they desire at any time.

PERSONS NOT ELIGIBLE

As you comfort and safety is paramount, we do not carry life vests for children under two years of age. Also, due to the nature of our services, women more than 5 months pregnant are not allowed on our vessels. We also reserve the right to not allow any persons under the influence of drugs or alcohol on our vessels. Once the charter has begun any consume alcohol you will . We thank you for your understanding and should you have any questions, please contact us at the time of booking.

ACTIVITY TIME

All Scheduled Excursions: You to arrive at our Scuba Shack a minimum of 30 minutes prior to the booking, the vessel will not wait for you.

Private Charters: Your booking starts at confirmed start time, if you are late, it will deducted from your allowed time.

DIVE & SNORKEL SITES

We do our best to accommodate ever diver or snorkelers preference for a site, but sites are chosen on that day by the Scuba Shack, based on weather, diver ability, preference of persons aboard and safety. As such, we cannot promise or guarantee any site or location as some sites are very weather dependent.

LIABILITY & MEDICAL RELEASES

All persons going on our vessel or engaging in an activity, must read, agreed to and submit online a RELEASE FORMS.

ELIGIBILITY

Should you not be eligible to dive or snorkel due to health issues, please ensure you notify us via email at shoalbayscuba@gmail.com prior to the cancellation policy period, otherwise the cancellation policy will still apply and you will forfeit your payment in full.

FLYING AFTER DIVING

You are required to wait a minimum of 12 hours after a single tank dive, or 18 hours after a single tank dive on multiple days or a two tank dive, prior to flying.

ALL PRICES AS PER WEBSITE

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